Return & Refund Policy

At TazaMart, we are committed to delivering fresh and quality groceries to your doorstep. If you’re not fully satisfied with your purchase, we offer a simple return and refund process for eligible products.


Eligibility for Return & Refund

  • Items must be reported within 24 hours of delivery in case of damage, spoilage, or incorrect products.

  • Only perishable goods (fruits, vegetables, dairy, etc.) with valid quality issues are eligible for refund or replacement.

  • Non-perishable or packaged goods must be unused, unopened, and in original condition.


How to Request a Return or Refund

  1. Contact Us:
    Reach out to our support team via email at support@tazamart.in or through your TazaMart account.

  2. Share Proof (if required):
    Photos or videos of the damaged/wrong item may be requested to validate the return.

  3. Return/Replacement:

    • In most cases, you do not need to return the product.

    • A replacement or refund will be arranged promptly.

  4. Refund Method:

    • Refunds will be issued to your original payment method or as store credit, based on your preference.

    • Processing time: 2–5 business days after approval.


Exceptions

  • Items not reported within the stipulated time frame are not eligible for refund.

  • Fresh produce (e.g., bananas, leafy greens) that degrades due to user storage conditions will not qualify.

  • Bulk orders or discounted stock may not be eligible unless defective.


Need Help?

Our customer support team is here to assist you with any return or refund concerns.

📧 Email: support@tazamart.in
📞 Phone: +91-7017695516